Customer Services

Customer Area

You can login to or create your free account by clicking the button below. Once logged in you will be able to manage your quotes and policies, including viewing, downloading or resending your policy documents. You will also be able to change your travel dates and cancel your policy. If you need to update your medical declaration, by adding new medical conditions or medications, you can do so via your Customer Area. Should the change in health impact your total policy price, you will be able to pay online via the Customer Area. Alternatively, if you need to remove or amend an incorrect medical declaration, then you will need to call our Customer Service team and they will be able to assist you over the phone. Click here to visit the Customer Area.

Callback
You can request a call back to suit your availability

FAQs

If you have a question about Flexicover or our products, you may be able to find the answer in our frequently asked questions section – FAQs.

Live Chat

If you can’t find the answer to your question in the FAQ you also have the option to talk to a member of our team by clicking the button below. The live chat will open a new window and you’ll be connected with a member of our Customer Service team.

Contact us via our live chat function Monday-Friday 9am-6pm. Simply click here to live chat with our team.

Write To Us

Flexicover Travel Insurance,
1 Tower View,
Kings Hill,
West Malling,
Kent,
ME19 4UY

Phone

If you would prefer to speak to a member of the customer service team, please call 0333 005 1071 to speak to one of our team. We are open 8am-8pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).

How To Contact Us If You’re Deaf, Hard-of-Hearing or Speech-Impaired

Phone calls are a vital way for many of our customer to get in touch with us, receive a travel insurance quote and protect their holidays. This is why we offer two different methods that you can contact us via if you’re deaf, hard-of-hearing, or speech-impaired.

Below are two systems that our customer service team are contactable on, if you need to get in touch with us in a different type of way.

• The Relay Assistance App:

By downloading the Relay Assistance app and linking it with your number, you can contact our team to discuss your travel insurance quote or policy.

Once you’ve connected your number to the Relay Assistance app, you can call our team and then read what our customer service team say and either talk or type your response back to them.

• Via Your Textphone:

We understand that not everyone wants to use their mobile or computer to make calls. So, can use your Minicom or Uniphone textphone to contact us instead.

Simply dial 18001 followed by our customer service number and wait for a Relay UK assistant to connect to the call.

Once you have connected to a Relay UK assistant, you can then type or speak with one of our customer service advisors and the Relay UK assistance will type back anything our customer service team respond.

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.

Medical Screening

Medical Quotes
If you are interested in purchasing a policy and would like to declare medical conditions, you can do this online. Simply click ‘Get a Quote’, enter your details, and the quote process will guide you through a medical declaration.

If you have any questions, please feel free to chat with us (you’ll see the button at the bottom right hand of your screen throughout the quote process). Alternatively, you can call us on 0333 005 1071 and hold the line to speak to a member of our team. We are open 9am-6pm Monday-Friday, and weekends 9am-5pm.

Change In Health
If you need to declare a change in health, you must call us, as it could affect whether a claim is paid or not.  If anything you tell us might increase the risk and chance of a claim, we may ask you to pay an additional premium, change the policy terms or withdraw cover altogether, so it’s really important that you contact us. You can call us on 0333 005 1071 and hold the line to speak to a member of our team. We are open 9am-6pm Monday-Friday, and weekends 9am – 5pm.

We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as possible.

24/7 Medical Emergency Assistance

Phone
To speak to a member of the emergency medical assistance team please call 0333 005 1074, the team is available 24 hours a day, every day of the year.

For more information on what to do in a medical emergency, please visit this page.

Call Us

For all other claims queries, please call 0333 005 1073 and press 3 to contact the claims team. They are open 9am-5pm Monday-Friday (on weekends, Bank Holidays, Easter Sunday and Christmas Day they are closed).

Gadget Claims

For all policies purchased prior to the 3rd February 2022:

If you need to claim for lost, stolen or damaged gadgets such as tablets, photographic equipment and mobile phones, you can start a new claim online by clicking here. Alternatively you can email tifg.tiga@taurus.gi .

For all policies purchased on or after 3rd February 2022:

If you need to claim for lost, stolen or damaged gadgets such as tablets and mobile phones, you can start a new claim by calling us on 0333 005 1073

Complaints

Complaints

For more details around our complaints process and submitting a complaint, please visit this page.

Bereavement Service

Bereavement Service

If you need to inform us that a loved one has passed away, we’re here to help. Firstly, we’re so sorry for your loss. Please live chat with us here or give us a call on 0333 005 1071 and our customer services team will be able to assist with amending or cancelling a policy. They can also ensure any non-essential correspondence is stopped.