The easiest way to make a claim is on our secure website. This gives you time to gather all the documents you need, submit them online and means no waiting for the post. You can kickstart your claim here
Our online claims portal is available 24/7, with an immediate decision available for certain claims.
When making a claim for anything other than emergency medical expenses or curtailment, please see below:
- Check the relevant policy section in your policy wording document to see if you are covered. If it appears there is no cover available then you can of course discuss this with the team, who may be able to support you with alternative organisations that you can approach to cover your loss. For example: airlines, tour operators and some all-risk household policies.
- Check which documentation is required to make a claim (for example: receipts, crime reports, cancellation invoices)
- Submit your claim within 60 days of returning home. There may be some circumstances where you may need to claim whilst still abroad or travelling, but you must still follow the claim requirements.
- Keep copies of all submitted information and supporting documentation after sending these in to us. Any original documentation may be requested by the claims team when assessing your claim.
- Keep any damaged items that are the subject of a claim. We may require damaged or destroyed items to assess as part of your claim.