![Flexicover providing travel insurance for Single Trip, Multi-trips and Longstay travel insurance Flexicover are a Travel Insurance company providing Single Trip, Multi-trips and Longstay travel Insurance for people with pre existing medical conditions](/wp-content/themes/flexicover/public/img/Flexicover-logo.png)
It’s a service that comes included for free with all Flexicover Travel Insurance policies, powered by Air Doctor. It gives you access to more than 20,000 doctors globally while you’re on holiday abroad.
If you purchased after 3rd July 2024: we’ll send you instructions on how to access this service via email after you purchase your policy.
If you purchased before 3rd July 2024: You can still access this service via our appointed emergency medical team. If you need medical help whilst abroad, simply give them a call and they will arrange access for you.
There’s no worse feeling than getting sick on holiday. Finding help when you do can sometimes be stressful too. This service can make it easier for you:
Get help 24/7
Find the doctor you need whilst abroad through the internet or download the app.
Worldwide support
Get help from selected medical experts around the world.
Choose your time and place
Be seen at a doctor, your hotel or on an online video consultation.
No language barriers
All medical support given is in your preferred language. So, there are no language barriers.
Nothing to pay
If you use Air Doctor Connect for outpatient treatment, not only will we waive your excess, but there will be nothing for you to pay and claim back later, as Air Doctor Connect will bill your insurer directly. The only thing you may need to pay for and claim later is any medication the treating doctor writes you a prescription for.
Pick up medication nearby
Choose a prescribing doctor and then if required collect prescriptions from a pharmacy close to your location.
Cashless and claimless
For GP or outpatient treatment, you won’t pay any excess and there’s no claims forms to complete.
1. Download Air Doctor App on Google Play Store or Apple iStore or use the website
One click gets you into Air Doctor. (Please note: if you download the app or visit the website without clicking on our dedicated link, you will need to select ‘Air Doctor Connect’ from the drop down list before you can access the service.)
2. Select the specialty
You can select the relevant specialty per your needs.
3. Find a medical expert
The service offers a list of available doctors nearby your location.
4. Book your appointment
Choose to be seen at a doctor, your hotel or by video call. Your prescription will be sent to a local pharmacy.
5. In case you need to be hospitalised
If you a need to go to hospital, your case will be transferred to our appointed 24/7 emergency medical assistance team. You can read more about how this service works here.
It’s easy to start using the service. You’ll just need: